FAQs

Frequently Asked Questions

Questions regarding the Parking Scheme / Sippi

Is there any more information on Sippi?
Website address: https://permits.sippi.com/login
Sippi FAQs: https://epermits.scrollhelp.site/ef/
How to Videos: https://epermits.scrollhelp.site/echt2/
Support Contact Details:
Email: permitssupport@sippi.com
Phone: 03454635050 then Option 5
Why can I not see a "Visitor" permit option in Sippi?
The Sippi system does not distinquish between a 'resident' and 'visitor' permit referring to all permits as "Resident Permits". However, as part of the approval process checks will be made to ensure residents only receive the amount of permits they are entitled to.
How many permits can I apply for?
a. Residents with at least one vehicle (registered via their V5 to the estate) can apply for a ‘Resident’ Permit. They can in addition apply for a ‘Visitor’ Permit.
b. Residents with no vehicles of their own can only apply for one ‘Visitor’ permit.
Does the garden rate need to have been paid on my property before I can apply?
a. No permits will be issued to any property if the garden rate is unpaid
Where can I find the rules on Parking?
a. Parking Rules: https://www.turnpike.org.uk/parking#ParkingPermitRules Parking Guidelines: https://www.turnpike.org.uk/parking#ParkingGuidelines b. Please note Vehicles should be taxed and SORN is not permitted on Trust land. https://www.turnpike.org.uk/parking
Who will receive communications around Parking?
UKCPM’s Sippi system is legally required to send their communications to all that are directly residing on the estate. Although tenants have the option to apply for a permit through Sippi, they still have to obtain approval from their respective landlords or their approved agents. Landlords will not receive communications from Sippi, but will still receive all communications including on Parking via HML.
If I am having a function, can I request additional parking?
Due to limited parking spaces it is not possible to provide additional parking as it takes away spaces from other residents. You will need to use one of the many adjacent main road Council bays.
I don't have a car, but I have a visitor coming by car
You must apply for a e-Permit for your visitor’s vehicle on Sippi to park in a permitted area. See 3b above. https://www.turnpike.org.uk/parking
I am disabled and have a blue badge so can I park on the road?
Unfortunately, no special exemptions apply due to limited space.
I have Carers in unmarked vehicles providing frequent assistance?
HML can be contacted on info.reigate@hmlgroup.com for this. Please note you will need to provide documentary evidence.
Who can I contact If I am not very good with online systems?
HML can be contacted on info.reigate@hmlgroup.com for this. Alternatively, on 01737 333 780.
What do I do if I want to appeal against the parking charge notice I have received?
You must contact the Parking Operating Company (UK-CPM) directly and comply with the regulations immediately to avoid receiving further parking charge notices. Their enquiries/appeals procedure details this process in full at the back of the parking charge notice (PCN) including how to provide evidence.

Any driver appealing within 14 days from the date of issue will be given the opportunity to provide payment at the reduced rate in the event that their appeal is unsuccessful. All appeals must be made in writing and sent to:

UKCPM Appeals Link: https://appeals.uk-cpm.com

Appeals Department
UK CPM
PO Box 3114
Lancing
BN15 5BR

https://www.uk-carparkmanagement.co.uk/ .
Who is the Parking Operator?
UK Car Park Management Limited (UK-CPM) is the appointed operator for the Scheme. Signage relating is in place on the Estate.
What are the rules for Parking?
The full rules are available on www.turnpike.org.uk
Please note Vehicles should be taxed and SORN is not permitted on Trust land.
Further questions about the Scheme? We have tried to be as comprehensive as we can, but if you have further questions, please contact info.reigate@hmlgroup.com

Perimeter Railing and Pedestrian Gates FAQ

Q: Why are the physical security measures being brought in?

A: Open nature of the estate. Open to abuse by muggers and security issues. Supported by police/safer neighbourhood teams. Majority vote confirmed at OGM.

Q: How will it affect the general look of the estate?

A: The fence will be in places where there are gaps in garden walls. The railings will complement the existing barriers.

Q: What about the footpaths?

A: The footpaths will be gated and there will be coded locks. Gates such as these are widely used by all.

Q: Will the vehicular entrances have gates?

A: Not at this stage. The three main entrances will be open to vehicular traffic and are covered by CCTV. If considered in future, will potentially be subject to planning considerations/consultation.

Q: What about post, deliveries and visitors?

A: The vehicular entrances and footpaths remain open

Q: Will the gate code remain the same?

A: This is subject to verifiable reports of misuse. Zoning of codes may be considered as necessary, but a single code for all gates will be piloted initially. Owners will be advised by HML Andertons of the code.

Contacting the Trustees

How should I contact the Trustees, I have a legal issue with the Trust?

Over the years, the various trustees have had to deal with a number of generic enquiries and allegations of a legal nature from a handful of owners. Sometimes, it has appeared that the intention is just to make the trustees’ lives difficult by constantly raising spurious points and demanding replies. None of this has ever benefited the estate and it has often distracted trustees from more important work for everybody.

The trustees have considered with the Trust’s solicitors how to deal with such approaches in future. One of the difficulties is that a few owners seem to take delight in trying to score legal points against the trustees, even though the owners have no real training or experience in the law. We understand they research so-called legal advice internet sites all over the world, which pretend to tell people what their rights are and how to go about enforcing them, while in reality spreading a lot of misinformation and helping nobody. Even when they hit upon a site that makes sense, they misunderstand and misapply what the sites say. Occasionally, owners will allege that they have been given advice by solicitors, but they fail to get their solicitors to come forward with an articulate professional opinion when challenged to. Second-hand legal opinions are never worthwhile, because there is always room for misunderstanding and manipulation of what has been said. Yet the trustees have had to spend the Trust’s money on legal advice to give answers each time, so increasing the estate fees that everybody has to pay.

The trustees have therefore decided that they will no longer attempt, either individually or as a group, to answer any questions or criticisms that have legal implications. Instead, if any owner believes that the trustees are in some way not complying with their legal duties, they should consult their own solicitors first, and instruct the solicitors to write to the trustees if they advise that there is a case to answer. The trustees will then ask the Trust’s solicitors to discuss the issues with the owner’s solicitors, and to advise the trustees about the result of the discussions. If it turns out that the owner and their solicitors have a good point, the trustees will act on it appropriately and change whatever has to be changed. However, please always contact the agents in the first instance.

Obviously, the trustees will always be happy to communicate with owners about any practical and financial matters concerning the Trust Lands, which do not involve legal issues.